Privacy Policy

1. Introduction

NovaSpin ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully.

2. Information We Collect

We may collect and process the following data about you:

  • Identity Data: full name, username or similar identifier, date of birth.
  • Contact Data: email address, telephone number, billing and delivery address.
  • Financial Data: payment card details, bank account information, transaction history.
  • Technical Data: IP address, login data, browser type and version, device identifiers, time zone settings, and other technology identifiers on devices you use to access our platform.
  • Usage Data: information about how you use our website, products, and services including game history, session durations, and wagering activity.
  • Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Information

We use the data we collect for the following purposes:

  • To register you as a new customer and manage your account.
  • To process deposits, withdrawals, and wagers and prevent fraudulent transactions.
  • To comply with our legal and regulatory obligations, including age verification and anti-money-laundering checks.
  • To provide responsible gambling tools and enforce self-exclusion requests.
  • To send you relevant promotions and bonuses where you have consented to receive them.
  • To improve our website, products, and services through analytics.

4. Legal Basis for Processing

We process your personal data on the following legal bases: (a) performance of a contract; (b) compliance with a legal obligation; (c) your explicit consent; and (d) our legitimate interests, provided those interests are not overridden by your rights.

5. Data Sharing

We may share your personal data with third parties in the following circumstances:

  • Payment processors and financial institutions to facilitate transactions.
  • Identity verification and KYC service providers.
  • Regulatory authorities and law enforcement where required by law.
  • Game software providers who power our casino platform.
  • Analytics and marketing partners, subject to appropriate data-processing agreements.

We do not sell your personal data to any third party.

6. Cookies

We use cookies and similar tracking technologies to enhance your experience. Cookies help us remember your preferences, analyze site traffic, and deliver relevant content. You can control cookie settings through your browser; however, disabling certain cookies may affect site functionality.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying legal, accounting, or reporting requirements. Regulatory obligations typically require us to retain account and transaction data for a minimum of five years after the end of the customer relationship.

8. Your Rights

Depending on your jurisdiction, you may have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data; object to or restrict our processing; and request data portability. To exercise any of these rights, please contact our support team.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All financial transactions are encrypted using SSL technology.

10. Responsible Gambling

Our platform is strictly for users aged 18 and over. We are committed to responsible gambling and provide tools such as deposit limits, session limits, cooling-off periods, and self-exclusion. If you feel you may have a gambling problem, please contact a responsible gambling organization in your country.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact our support team via the live chat or email provided on our website.

Last updated: 2026